Menu
Reply
Highlighted
  • 12
  • 0
  • 1
bookworm441
Tuning in
714 Views
Message 1 of 13
Flag for a moderator

Box sets

I am not able to get the Cloak & Dagger box set on my V6 box but all episodes except for episode  1 are available on my phone.  When  will  it be on the V6. 

0 Kudos
Reply
Highlighted
  • 1.45K
  • 79
  • 112
Forum Team
Forum Team
673 Views
Message 2 of 13
Flag for a moderator

Re: Box sets

Hi bookworm441,

 

Thanks for your post and welcome to the community.

 

I'm sorry to hear you haven't been able to get the cloak and dagger box set on your V6.

 

I've just had a check here and it's showing for us. Can you check again and let me know?

 

Thanks

 

Melissa 

 

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Bertie3
Joining in
615 Views
Message 3 of 13
Flag for a moderator

Re: Box sets

Hi Virgin,

I've got the exact same problem with My Demand, episode 1 of Marvel's Cloak & Dagger is still missing. When will you add it?

On below print screen you can clearly see that there is no arrow to scroll to the left where episode 1 should be.

Capture.PNG

Also Ugly Betty has a total of 8 (!) episodes missing, only series 4 is complete. I often come across missing episodes, why does this keep happening? It is very annoying as it makes absolutely no sense to start a new series on its second episode.

Thanks,

Bertie

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Bertie3
Joining in
612 Views
Message 4 of 13
Flag for a moderator

Re: Box sets

Capture.PNG

0 Kudos
Reply
Highlighted
  • 1.38K
  • 97
  • 128
Forum Team
Forum Team
550 Views
Message 5 of 13
Flag for a moderator

Re: Box sets

Hey Bertie3,

 

Sorry to hear that there are missing episodes from the two series you mentioned. I have raised this with our support team and hope to have this resolved as soon as possible.

 

Thanks

Steven_L

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Bertie3
Joining in
497 Views
Message 6 of 13
Flag for a moderator

Re: Box sets

How long does it take to add 1 missing episode?

0 Kudos
Reply
Highlighted
  • 12
  • 0
  • 1
bookworm441
Tuning in
483 Views
Message 7 of 13
Flag for a moderator

Re: Box sets

all okay
0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Bertie3
Joining in
444 Views
Message 8 of 13
Flag for a moderator

Re: Box sets

Unfortunately for me, nothing is ok. Episode 1 is still missing. How comes I don't have access to Episode 1 but bookworm441 seems to have it? This is too confusing and annoying.

 

0 Kudos
Reply
Highlighted
  • 3.42K
  • 159
  • 269
Forum Team
Forum Team
421 Views
Message 9 of 13
Flag for a moderator

Re: Box sets

Hi Bertie3,

 

Thanks for posting. My apologies for the missing episode. I've checked here and it should now be there. Can you confirm this is the case?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Bertie3
Joining in
387 Views
Message 10 of 13
Flag for a moderator

Re: Box sets

No, it's not.

it should say 10 Episodesit should say 10 Episodes

0 Kudos
Reply