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Lizwalsh
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Box not coming on.

My box will not come on. It has a red light on. I have done all the procedures to test it but nothing working. I ve tried phoning virgin to be told to ring back. Internet working its just the box. Any other ideas would be appreciated. Or if virgin see this could you send me a new box please. Thanks 

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japitts
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Re: Box not coming on.

Without knowing what you mean by "all the procedures", it's a little hard to not offer duplicate advice 😉

Are you sure the red light isn't the standby light? In which case just pressing the "power" button on the V6 or remote should turn the LED white as the box comes on?

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