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Jkolkowska
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Box keeps seitching itself off and on

I had my virgin installed last weekend. Due to being busy I have only got round to plugging my box in today. It keeps switching itself off and restarting every 15 mins-ish. I have checked all of my connections are tight. And my broadband is still working fine. I have tried resetting it about 3 times. Still having the same issue. Any ideas?

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LittleMick73
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Re: Box keeps seitching itself off and on

Hi have you rung the activation number if not ring 0800 9539500 have your account number area code and serial number of your box to hand.Regards Micky
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Jkolkowska
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Re: Box keeps seitching itself off and on

I have called virgin today who have confirmed there is a fault with the box and our sending out a new one for me. Thanks 

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Gareth_L
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Re: Box keeps seitching itself off and on

Hello Jkolkowska

Sorry to jump in on your post 

I can see that the new box has been received and activated 

How are things looking now?

Gareth_L

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