Virgin Media Community

[elliebee88]

Our 2nd box was rebooting every few minutes. I arranged an engineer visit and they replaced the power cable, we left the box on and all appeared fine. However, it is still rebooting itself, it just seems to last for maybe around 20 minutes before it does. Has happened whilst watching live tv and catch-up/apps. Could I please have a replacement box sent out as clearly this one is faulty?

[japitts]

You're best off calling VM Faults to report this. Staff do respond to these boards, but it's currently taking upto a week.

[Hollie_B]

Hi there @elliebee88 

Thanks for your post. Apologies for the delay in response, we have been very busy and doing all we can to get to each customer ASAP. Thanks for your patience. 

Are you still having issues with the box today or have we since been able to send a tech/replacement box? 

Let me know and I'll do my best to help 🙂 

Thanks,