I have tried everything possible to get the box to get past the welcome, start up, and download screens it's like it's stuck in this cycle no mater what I do i have do.. Need help before box gets thrown in the bin as trying to phone virgin you get no were your just left in a queue on the phone.. Please help
this is normally a sign that the hard drive is failing/has failed.
You need to contact the Faults team.
You could try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
You can also call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.
Hopefully a member of the Forum Team will pick this up for you.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali