Moved the box to our bedroom as technically we no longer need Virgin but haven’t cancelled. The box can’t find any channels at all and has been stuck at 16%. all apps, catch up, in demand etc work?
The 16% symptoms are consistent with a TV box that doesn't have a co-ax cable connected to it. It's the co-ax that carries live TV channels whereas OnDemand & streaming is carried over the internet.
Either you don't have a co-ax connected, or the one you've moved to has a fault.
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Thank you for your post and welcome to the forums.
Sorry to hear that you have been experiencing this issue. I can see from this side you've been able to speak with the team and an engineer appointment has been arranged. Please do keep us posted on how the visit goes.