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Box can’t find channel, stuck at 16%

Just joined

Moved the box to our bedroom as technically we no longer need Virgin but haven’t cancelled. The box can’t find any channels at all and has been stuck at 16%. all apps, catch up, in demand etc work? 


Very Insightful Person
Very Insightful Person

The 16% symptoms are consistent with a TV box that doesn't have a co-ax cable connected to it. It's the co-ax that carries live TV channels whereas OnDemand & streaming is carried over the internet.

Either you don't have a co-ax connected, or the one you've moved to has a fault.

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Forum Team (Retired)
Forum Team (Retired)

Hi DemiT, 


Thank you for your post and welcome to the forums. 


Sorry to hear that you have been experiencing this issue. I can see from this side you've been able to speak with the team and an engineer appointment has been arranged. Please do keep us posted on how the visit goes.