You could try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
You can also calling again, it's 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Thanks so much for popping back - I can see that we have a couple of your boxes offline. After going through some checks from this end using the information you have already provided we will need to get a technician out for you.
I have booked this for you; you can check the date and time via your online account at anytime. If the slot we have booked is not convenient then you can also reschedule via your online account. If you have any issues with doing this, pop back and let us know.