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Gareth7782
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Blank screen

I've had a blank screen since 1pm 4/10/2020, I checked the service status and it says theres an issue with the all 4 app. I've literally got nothing I tried rebooting I get the welcome starting up screen then it goes blank. 

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ozsat
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Re: Blank screen

Try switching both the tv and the V6 off at the mains for about 20-30 seconds - then switch the tv on and then 10 seconds later the V6.

Is there any sound?

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VIVID 600 (690/44mb) in Area 31
Gareth7782
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Re: Blank screen

Thanks for the suggestion but it didnt work, no sound but I get the welcome screen and starting up then it goes blank. 

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japitts
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Re: Blank screen

Just to clarify, is this blank screen when you're loading the All-4 app?

Do you have 4K UHD TV if so?

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Gareth7782
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Re: Blank screen

No sorry I might have worded my original question wrong, I've got nothing at all on screen its blank no sound either.  When I checked my service it states theres a tv issue which is the all 4 app not loading. I've got nothing if I switch off then back on I get the welcome screen and starting up then it goes blank. My tv is 4k.

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japitts
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Re: Blank screen

Sounds as much a TV input issue as anything. Does this happen on all your HDMI sockets? Have you made sure you're manually selecting your V6 input on the TV?

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Gareth7782
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Re: Blank screen

Thanks for your suggestion, I have just switched the hdmi port and it's working 🤷‍♀️ I have no idea about these new TVs thanks a lot 🙂

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