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Jamie2205
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Blank screen

Hi guys, ive got a problem with my V6 box that when anybody in the house turns a light on or off or turns on a plug the screen goes blank for about 2 seconds on my TV, this doesn't happen when the xbox, ps4 or chromcast is plugged into the TV only the V6 box.

Also the original plug socket that the v6 was plugged into no longer seems to work with it, yet anything else I plug into it works fine, so now I have an extension cable running to it.

Any help would be very grateful.

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Gareth_L
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Re: Blank screen

Hello Jamie2205

This is one of the strangest posts I have come across for a while

To be honest I am not sure what is the cause but I know what the fix is though 

We can send out a replacement power supply

Plus we need to get this sorted before the dark nights draw in 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: Blank screen

Thanks for those details Jamie2205

I have arranged for a new power supply to be sent out 

This can take around 5 days 

Gareth_L

Jamie2205
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Re: Blank screen

Hi Gareth, the new power box turned up and I replaced it with the old one, I even changed the the actual 2 pin plug that goes into the back of the power box and im still getting the same problem, im wondering if its the V6 box that's the issue now 🤷‍♂️

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Emma_C
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Re: Blank screen

Hi Jamie2205, 

Really sorry for the delay in getting back. 

Are you still having issues with the box at the moment?

I've had a little look and it's all showing fine from here, let us know and we can do some further checks

Thanks. 

Emma_C - Forum Team
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Jamie2205
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Re: Blank screen

Hiya, yes I'm still getting the issue of the screen going blank when someone switches something on in the house, yet I used my xbox all day Sunday and not once did the screen play up, ive changed the hdmi cable and ive had a new power cable from you guys, I really think it's something to do with the actual V6 box as nothing else in the house is effected apart from this 🤔

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Emma_C
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Re: Blank screen

No worries, we'll certainly need to look at visiting or replacing then. 

What I'll do is send you a message to arrange this now 🙂

Emma_C - Forum Team
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Jamie2205
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Re: Blank screen

Thank you very much 👍 😊 

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Emma_C
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Re: Blank screen

Thanks for those details you sent via personal message. 

An engineer has been booked for you now, you can find the details via your online account. 

We can only book the next available appointment so if it doesn't suit you can re arrange online and please make sure somebody over the age of 18 is in the property at the time. 

Let us know how the visit goes. 

Emma_C - Forum Team
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