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SMcDee
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Blank screen with sounf

Every time I switch my box on I get the Welcome message and then the screen goes blank, but I still get the sound.

 

I have ran through all the required tests, changed HDMI cables and tv ports, and nothing is working - any suggestions?

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japitts
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Re: Blank screen with sounf

Possibly an issue with your video output settings or HDMI handshaking.

What do you have set under Home > Help & Settings > Settings > Video output?

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SMcDee
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Re: Blank screen with sounf

I can’t get that far as the screen is blank? 

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japitts
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Re: Blank screen with sounf

When you say "switch the box on", do you mean power on or from standby?

If you have no video output from your TiVo/V6 to your TV, the most likely reasons are either the wrong HDMI input is selected on the TV, or the V6 is sending a signal your TV can't decode (unsupported resolution, for example)

A video test is part of the V6 boot sequence.

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SMcDee
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Re: Blank screen with sounf

Hi, I switch the box on both ways and get the same result. I know which port my HDMI is plugged into and the correct source is selected on the tv.

So I should be checking for my video output if I do get the box to work?

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