4 weeks ago
When my v6 comes out of sleep I get a blank screen (every day), the sound is ok and tv listings are ok just a blank screen.
I have to reboot the box every time it comes out of sleep mode to get the video back, I am convinced it’s the box at fault. I am unable to get through to request a visit could someone please advise.
Go to Answer
3 weeks ago
A few thoughts, in no particular order...
Is this on all channels, or does changing between them make any difference?
Are you able to view OnDemand, and then back to live TV after that?
What're your power-saving options set to? Home > Help & Settings > Settings > Devices > Power saving
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Thanks for posting back on the forum page and sorry to hear you're having some issues with your V6 box.
If you could answer @japitts questions that would be fab so we can look into this further.
Do any error codes appear on the screen either or is it just simply a black screen?
How are the wires to your box? Are they all okay and tightly secure?
How often would you say you are rebooting your TV box?
Sasha - Forum Team
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