Menu
Reply
c0lin
  • 3
  • 0
  • 0
Just joined
184 Views
Message 1 of 5
Flag for a moderator

Blank screen, but can hear sound and info board comes up

On turning on the V6 box this morning the menu info board came up with sound but the screen is blank.

I have turned it off at the power - checked all cables and restarted the box.,

Still the same, no image.

0 Kudos
Reply
kizi
  • 210
  • 41
  • 38
Forum Team (Retired)
Forum Team (Retired)
177 Views
Message 2 of 5
Flag for a moderator

Re: Blank screen, but can hear sound and info board comes up

Hi there sorry to hear that but can you try this press home go to help&setting-settings-videoout-change video out and choose 1080p settings and then thumbs up three times and see if that works 

 

 


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Christy_D
  • 1.04K
  • 142
  • 161
Forum Team
Forum Team
176 Views
Message 3 of 5
Flag for a moderator

Re: Blank screen, but can hear sound and info board comes up

Hi there,

Theres a few different fixes you can try.

1: Change the HDMI lead and HDMI port on TV
2: Change the Video output settings
3: Change the Audio output to Dolby to PCM
4: Try a different TV on that V6 box to see if you're getting the same problem on that too.

Thanks!

Please consider leaving me some Kudos if this has helped.

Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
c0lin
  • 3
  • 0
  • 0
Just joined
168 Views
Message 4 of 5
Flag for a moderator

Re: Blank screen, but can hear sound and info board comes up

I have used a different HDMI still no picture 

Changed video output to 1080p

Didnt change TV as PS4 works, Switch works and also BBC iplayer works via the V6 box which is strange since its not showing the channels.

0 Kudos
Reply
c0lin
  • 3
  • 0
  • 0
Just joined
166 Views
Message 5 of 5
Flag for a moderator

Re: Blank screen, but can hear sound and info board comes up

Hi 

 

I have changed the setting to 1080p and still nothing.

I have pressed the red button on BBC1 and the iplayer comes up and is visible.!!

 

0 Kudos
Reply