Showing results for 
Search instead for 
Did you mean: 

Black screen

Joining in

Any help appreciated, out of the blue I have a black screen, can here tv perfect, changing channels etc. The TV works as I can put roku box on and the picture works. Any advice appreciated! So strange! 


Very Insightful Person
Very Insightful Person

Can you view the menu system and EPG?

Are you able to toggle the box off/on - either into & out of standby, or if no joy - restarting it?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Thanks so much, I ended up doing an old school on off at the plug and it's now working! 

Forum Team
Forum Team

Hey @Indiekid1981,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm glad to hear that you have been able to fix the issues that you've been having with your TV, surprising how many times that the turn it off and on again works.

Please let us know if you have any further issues.