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alo85
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Black screen

Hope I’m in the right place. I have a virgin TiVo box. Since last night all the menus work but when selecting a channel or on demand service I’m met with a black screen and no sound output. I’ve changed all video settings, and also changed the hdmi cable and hdmi ports but still no luck. I know it’s not the tv it self as all apps on the tv play fine. 

any help will be heatedly appreciated(have 2 children who are going crazy over the possibility of not watching tv at Xmas)

many thanks

 

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Paul_DN
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Re: Black screen

Hi alo85,

Thank you for reaching out to us in our community and welcome, sorry to see you have been facing issues with facing a black screen when trying to watch something on your TV box, I have been able to locate your account with the details we have for you and can see you have spoken to us, it looks like you were able to fix your issue with a reboot, if you are still facing issues and need further help, please do not hesitate to reach back out to us?

Regards

Paul.

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