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rodger24
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Black screen

Hi, I’ve got audio but I’ve got no picture.
I’ve tried using a different HDMI lead and it’s the same… a black screen with sound coming through on my sound bar but still no picture.
I’ve used the same HDMI lead on a console and that is working fine.

I’ve switched to Netflix and that is playing, so the tv screen seems fine. 
I’ve used a different HDMI port.
I’m just not getting any picture from my virgin media box. 

Any ideas? 

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japitts
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Re: Black screen

Presumably it's been fine up to now?

Have you tried restarting your V6? Make sure you get the "Starting up" boot loop, a test of the box's video output is part of the start up sequence.

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rodger24
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Re: Black screen

I turned the box and forced it to reset/restart. Unplugged all of the wires and plugged them all back in again and that seems to have solved the problem

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Steven_L
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Re: Black screen

Hey @rodger24,

 

Welcome to the community and thanks for taking the time to post your issues on our forum.

 

I'm glad to hear that your issue has now been resolved with the help from the wonderful community members.

 

Please do let us know if you have any further issues.

 

Regards,

Steven_L

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