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Nwingnut
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Black screen

Why do I get a black screen and have to reset my virgin box every time I want to watch on demand. 

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newapollo
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Re: Black screen

Hi Nwingnut,

It may be due to your HDMI cables which can cause issues watching On Demand and make the screen go black. error-codes/604  ( ignore the error message on this link) and also  virgin-tv-watching-4k-ultra-hd-content 

Dave

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Martin_N
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Re: Black screen

Hi Nwingnut,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issues you've been having with the On Demand issue. 

 

Have you been able to try the link provided by newapollo?

 

^Martin

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