Menu
Reply
  • 12
  • 0
  • 0
Tuning in
93 Views
Message 1 of 3
Flag for a moderator

Black screen

Why do I get a black screen and have to reset my virgin box every time I want to watch on demand. 

0 Kudos
Reply
  • 3.96K
  • 634
  • 873
Community elder
83 Views
Message 2 of 3
Flag for a moderator

Re: Black screen

Hi Nwingnut,

It may be due to your HDMI cables which can cause issues watching On Demand and make the screen go black. error-codes/604  ( ignore the error message on this link) and also  virgin-tv-watching-4k-ultra-hd-content 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
  • 4.65K
  • 184
  • 252
Forum Team
Forum Team
24 Views
Message 3 of 3
Flag for a moderator

Re: Black screen

Hi Nwingnut,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issues you've been having with the On Demand issue. 

 

Have you been able to try the link provided by newapollo?

 

^Martin

0 Kudos
Reply