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Forum Team (Retired) Craig_D
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Message 11 of 20
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Re: Black screen

Hi Gavin

 

I've re-sent the message in case it didn't arrive, just click the envelope on the top right of this page and you'll see a message from me.

 

Look forward to hearing from you

Craig


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Gavin4
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Message 12 of 20
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Re: Black screen

Engineers arrived Monday. Said it was the fault of HDMI cable which I now have replaced . Tv can be fine for hours then starts dropping to black/ blank screen again . Need this fixing please 

 

 

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Forum Team (Retired) Rose_B
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Message 13 of 20
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Re: Black screen

Hi Gavin4,

Thanks for getting back to us.

You mention that the engineer advised that it was a fault with the cable which you have now replaced.

Can I confirm if it's still happening with the replaced cable?

Hope to hear from you soon

Rose
Forum Team


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Gavin4
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Message 14 of 20
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Re: Black screen

It's a lot better now .

Wouldn't say it's perfect but can live with it now 

Gavin 

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Forum Team (Retired) Rose_B
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Message 15 of 20
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Re: Black screen

Hi Gavin,

Thanks for getting back to me.

I'm glad it's better for you but if you do experience any further issues please let us know.

Kind regards

Rose
Forum Team


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JohnMcE
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Message 16 of 20
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Re: Black screen

I occasionally go to watch a recording on my V6, only to get a black screen, although the audio plays. If I then reboot the V6, the recording plays normally. Is this a known problem, or do I need to book an engineer's appointment?

 

Thanks for any help you can provide.

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lorskimac
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Message 17 of 20
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Re: Black screen

Sorry to hear about that - sounds frustrating. My black screen is now linked to the problem of power supply. I haven't heard of your issue before. Maybe you could live chat virgin in case they can adjust your box remotely.

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adamcarvell
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Message 18 of 20
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Re: Black screen

im having the same problem is there a fix ?.

 

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Gavin4
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Message 19 of 20
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Re: Black screen

Changed to good quality hdmi cable , all good after thst

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Paulm3009
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Message 20 of 20
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Re: Black screen

Sick of turning box of and on, why is it so hard for you people to deliver what u promise, paying 72 pounds a month for such a rubbish service.

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