Black screen perfect sound

[mrssallyjhart]

I'm not sure what Virgin box we have but today we have a black screen and perfect sound - turned it on and off. Check all the cables. Taken them out. Put them back in. It happened a couple of weeks ago and seemed to right itself. But has done it again. It's a new box so couod it be that. The Fire stick works perfectlh

[japitts]

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@mrssallyjhart wrote:

I'm not sure what Virgin box we have

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Take a look at https://www.virginmedia.com/care/tv-fault/which-tv-box 

Do you have access to the box's menu system? How about the video preview screen?