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Black screen on prime video on tv trying to watch live rugby

We have successfully watched live Autumn Internationals on Prime Video but now can only get a black screen on the tv  - it is working on the laptop. 

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Re: Black screen on prime video on tv trying to watch live rugby

Have you exited the Amaxon app?

I'm not clear whether you're watching live TV now, or trying to view the app still.

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Re: Black screen on prime video on tv trying to watch live rugby

Thanks we were watching the app on TV on Saturday for live rugby internationals. Yesterday when we tried to do the same we had a black screen only. WSe were able to access the app on the laptop so assume this is a VM problem. If you can help that would be great 

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Re: Black screen on prime video on tv trying to watch live rugby

Check your box's internet connection is working by watching something from OnDemand - go to CatchUp, pick a programme (remember BBC is also an app, so ITV, C4 or C5 maybe a better test) and see if it plays.

If it does, retry your apps.

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