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Black screen, but menus and sound working

tv is working, sound is working, menus on the virgin box working, but black screen for ever channel?! Changed HDMI, restarted box and power several times....what now?? 

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Re: Black screen, but menus and sound working

Hi Charlottypops88, 

 

Thanks for your post and welcome to our community 🙂

 

Sorry to hear you're having some issue with the TV, I've run a health check this morning and everything appears fine from our side.

 

Can you please confirm if you're still having this issue?

 

Kind regards, 

 

Alex_Rm

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Re: Black screen, but menus and sound working

Heya, no not now. Thanks. 

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Re: Black screen, but menus and sound working

No worries Charlottypops88,

 

Thanks for letting me know 🙂

 

Alex_Rm

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