Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
569 Views
Message 1 of 3
Flag for a moderator

Black screen (New V6 Box)

I have just changed to a new TV V6 box and have followed all the instructions regards setting up.

The Welcome screen appears followed by starting up, after a few minutes the screen goes black. The setup (TV) has now been on for well over an hour and still no change.

Has anyone else had this problem?

Many thanks..

0 Kudos
Reply
Highlighted
  • 4.52K
  • 471
  • 787
Superstar
557 Views
Message 2 of 3
Flag for a moderator

Re: Black screen (New V6 Box)

Hi have you phoned the activation number 0800 9539500 have your account number area code and serial number of the box to hand. Regards Micky
0 Kudos
Reply
Highlighted
  • 5.43K
  • 686
  • 1.06K
Very Insightful Person
Very Insightful Person
557 Views
Message 3 of 3
Flag for a moderator

Re: Black screen (New V6 Box)

Do you have both connections present? The old TiVo box only needed the incoming coax for TV & internet, the new V6 needs separate ones.

The coax carries the TV signal, you need a connection to your homehub for the internet. Ethernet is ideal, but WiFi can work - are both present & correct?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply