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Black screen (New V6 Box)

I have just changed to a new TV V6 box and have followed all the instructions regards setting up.

The Welcome screen appears followed by starting up, after a few minutes the screen goes black. The setup (TV) has now been on for well over an hour and still no change.

Has anyone else had this problem?

Many thanks..

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LittleMick73
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Re: Black screen (New V6 Box)

Hi have you phoned the activation number 0800 9539500 have your account number area code and serial number of the box to hand. Regards Micky
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japitts
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Re: Black screen (New V6 Box)

Do you have both connections present? The old TiVo box only needed the incoming coax for TV & internet, the new V6 needs separate ones.

The coax carries the TV signal, you need a connection to your homehub for the internet. Ethernet is ideal, but WiFi can work - are both present & correct?

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