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ELCHAMBO1
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Black Screen

  • I can only get a Black Screen when turning my V6 box on.
  • I get a red flicking welcome screen but then nothing.
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FrogCF
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Re: Black Screen

Hi,

Let see if we can help you here.

Let's do force reset on your box.

switch the box off at the back with the switch and when you switch back on hold down the + and power button on the front of the box for about 90 seconds. then release. This will factory reset your box.

please give this ago.

if anymore questions don't hesitate to contact me back.

I work for Virgin Media - but all opinions posted here are my own
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-tony-
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Re: Black Screen


@FrogCF wrote:

Hi,

Let see if we can help you here.

Let's do force reset on your box.

switch the box off at the back with the switch and when you switch back on hold down the + and power button on the front of the box for about 90 seconds. then release. This will factory reset your box.

please give this ago.

if anymore questions don't hesitate to contact me back.


my knowledge of the V6 is zero but i understand a reset will delete/wipe all recordings and [i believe] all settings - whilst @FrogCF your advice may be the only solution would it not be advisable to mention that - if not you might have some unhappy punters

 

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Tony
ELCHAMBO1
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Re: Black Screen

Sorry for the delay in posting a reply.

I had to have a new box installed.

It was something to do with the box no longer receiving a signal but the line go to the box was fine.

Thanks for your help.

 

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