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Black Screen with Sound

Virgin TV keeps going black screen but with sound, only way to reset is to switch off then on again but only stays on for few minutes 

have tried

resetting box

changing settings

new hdmi lead

 

help needed?

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Re: Black Screen with Sound

Hello Markjc, thank you for your post and welcome to our community.

 

Can I please just confirm with you: 

- Have you been experiencing some broadband issues as well as the Tivo issues? 

- Is this occurring with one of our Tivo boxes or a V6 box?

- Have you switched the box off, unplugged and reinserted all the cables going to and from the Tivo box before switching this back on? 

 

Please let us know so we can advise further if needed.

 

Thank you, Emily.

 

 

 

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Re: Black Screen with Sound

Broadband has not been perfect all the time but dont think that the issue as I can watch Amazon Prime through a Firestick with no issues on TV

V6 Box

Have switched off and left for a period and also changed HDMI cable to brand new one

I have also changed video input settings as suggested on forum 

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Re: Black Screen with Sound

In that case I'd like to take a look into the account to investigate further.

 

I'll pop you over a private message now with some security questions, if you can please respond to this by clicking the purple envelope in the top right.

 

Thank you, Emily.

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