What is going on, I've noticed "other charges" a charge of £134.95.
I had a TiVO box that developed a fault, I rang support, they told me the TiVO couldn't be fixed, so it would need to be replaced, they no longer do the TiVO boxes it would have to be a V6 +, "Normally this would incur charges, but because we are swapping faulty equipment there will be no fees"
It was a self install, nobody came out, so what is this charge for? Is it a hidden fee of £134.95? I hope this is removed as a matter of urgency!