Menu
Reply
GM1875
  • 17
  • 0
  • 0
Tuning in
267 Views
Message 1 of 5
Flag for a moderator

Big Bundle + Sport

I upgraded my service this morning online to the Big Bundle + Sports. I’ve had the order confirmation email but not had a welcome email and my channels have not been updated. Does anyone know how quickly VM activate new services?

Tags (1)
0 Kudos
Reply
japitts
  • 12.31K
  • 1.7K
  • 2.65K
Very Insightful Person
Very Insightful Person
257 Views
Message 2 of 5
Flag for a moderator

Re: Big Bundle + Sport

If you made the change online, it is still processed "offline" by a C/S agent, so can take upto 48hours to be activated.

If you follow Home > Help & Settings > Help > TV Care, there is an option under "I'm missing some channels" to refresh your channel list. I'd suggest periodically using this option.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
newapollo
  • 6.56K
  • 1.02K
  • 1.63K
Very Insightful Person
Very Insightful Person
256 Views
Message 3 of 5
Flag for a moderator
Helpful Answer

Re: Big Bundle + Sport

Hi GM1875,

Upgrading over the phone is done almost immediately, however any other method can take up to 48 hours as it needs to be manually updated.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks


GM1875
  • 17
  • 0
  • 0
Tuning in
241 Views
Message 4 of 5
Flag for a moderator

Re: Big Bundle + Sport

Many thanks Japitts

0 Kudos
Reply
GM1875
  • 17
  • 0
  • 0
Tuning in
195 Views
Message 5 of 5
Flag for a moderator

Re: Big Bundle + Sport

Thanks Dave

0 Kudos
Reply