Bbc one - disappeared

[Pigginmad]

Iv searched but can't seem to see an answer, Channel 101 has disappeared on my v6 box , bbc one Scotland,  iv found that all the other bbc ones are there and bbc one Scotland HD is channel 862, is there anyway I can get it back its easier them all being together the box is switched off at night n this has been a few days 

[MOD EDIT: Subject title changed for clarity]

[japitts]

What's showing in your EPG for Channel 101?

A picture of your TV Guide may be useful.

[Pigginmad · Accepted solution]

Added a photo there's no 101

[japitts]

You haven't added a picture to this thread - you need to use the camera icon

[Tom_W1]

Hi @Pigginmad thanks for your post here in the Community although we're sorry to hear of the concerns you've raised with the missing channel.

If you could kindly provide a screenshot as it failed to send first time, we'll do our best to get this sorted for you.

Many thanks

[Pigginmad]

 

[Pigginmad]

 

[japitts]

You've got 2 separate issues there.

1: The inaccessible recording will be due to technical changes made to BBC channels just over a year ago - read the thread listed below for an explanation.

https://community.virginmedia.com/t5/Virgin-TV-V6/V6-recorded-programme-unavailable/td-p/5289936/pag... 

2: Missing BBC1 Scotland HD - in your first post you mentioned that 862 is available, that's your workaround for now but will need VM to respond in a couple of days.

[Chris_W1]

Hi Pigginmad, thanks for the message and welcome back to the forums. 

I am sorry to hear about the issues which you are having with the set top box and will send you a PM so that this can be looked into further. 

Kind regards, Chris. 

[Chris_W1]

Hi Pigginmad, thanks for the PM. 

Please let us know how the visit goes? 

Kind regards, Chris.