Back up stores programs

[StewartTutt]

I may be having my V6 box changed today due to picture issues on my TV.

Can I backup stored programs to a usb external drive?

regards 

Stewart

[nodrogd]

No, the programmes are encrypted to the box you are using, and as far as the broadcasters are concerned what you are wanting to do is making illegal copies. The hard disk in the box is rented VM property, as are the recordings on it.

Under VMs agreements with the broadcasters recording is allowed for “time shifting” purposes only, so the recordings are temporary & cannot be transferred to any other media.

[StewartTutt]

Many thanks for the reply.

I thought this was the case, but just wondered if any recordings could be put back onto the new box.

I guess I'll have to record them all again on the new one.

Regards

Stewart

[Kain_W]

Hi there StewartTutt,

Thanks for your post and welcome back to the community.

Sorry to hear your V6 box is having issues, to clarify did our team advise the box would be changed?

Regards,

[StewartTutt]

Hopefully the box will be changed today.

regards

Stewart

[Natalie_L]

Hi Stewart, 

We just wanted to swing by and check if your box was swapped over as planned and if there is anything we can assist with?

Thanks, 

[StewartTutt]

Hi Nat

TV box changed Friday.

Still some issues with the picture on some channels.

The engineer was very helpful and said to make a note of the time and channel if it happens again.

I will do this and report back to you.

regards

Stewart

[David_Bn]

Thanks @StewartTutt, do please report back to us as soon as possible and we'll seek to link in with the engineer and see if a return visit can be arranged.

Kindest regards,

David_Bn