I am experiencing picture quality issues when watching BT Sport 2 HD. The picture keeps breaking up & is frustrating to watch! I checked other channels and there were no issues. What could the problem be? I have read on other posts that it may be a poor signal problem where an engineer is required to fix. Any help would be much appreciated. Thanks.
I'm sorry to hear you're having trouble with your channels.
I've run diagnostics on your equipment and I've picked up an issue with your downstream power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and arrange an appointment.
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It is a good idea to start your own post, unless you get an answer that resolves your issue , but saying that: There appear to be a few others that are experiencing issues with the BT sports channels and from my read of the posts it appears to be an issue with the cable signal. A quick way to get this tested is to during UK business hours, call 150 on a Virgin landline or Virgin mobile and navigate to thinking of leaving (options 1,1,1,4) this gets you through to a UK call centre. Have your account number to hand and they can perform a line check and if there is a line issue then they can arrange and engineers visit.
You can't learn anything from a mistake until you admit that you've made it.