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BT sport 2 HD picture breaking up

I am experiencing picture quality issues when watching BT Sport 2 HD. The picture keeps breaking up & is frustrating to watch! I checked other channels and there were no issues. What could the problem be? I have read on other posts that it may be a poor signal problem where an engineer is required to fix. Any help would be much appreciated. Thanks.

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Re: BT sport 2 HD picture breaking up

Hi rowe008,

 

Welcome to the Community!

 

I'm sorry to hear you're having trouble with your channels.

 

I've run diagnostics on your equipment and I've picked up an issue with your downstream power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and arrange an appointment.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Re: BT sport 2 HD picture breaking up

Same problem here very frustrating

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Re: BT sport 2 HD picture breaking up

@yungi33

It is a good idea to start your own post, unless you get an answer that resolves your issue , but saying that:
There appear to  be a few others that are experiencing issues with the BT sports channels and from my read of the posts it appears to be an issue with the cable signal.
A quick way to get this tested is to during UK business hours, call 150 on a Virgin landline or Virgin mobile and navigate to thinking of leaving (options 1,1,1,4) this gets you through to a UK call centre.  Have your account number to hand and they can perform a line check and if there is a line issue then they can arrange and engineers visit.



You can't learn anything from a mistake until you admit that you've made it.
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Re: BT sport 2 HD picture breaking up

We had an engineer out, resolved the issue by replacing a faulty cable outside the property.

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Re: BT sport 2 HD picture breaking up

Had this problem today.football almost unwatchable,all BT sport channels, anybody else had trouble?

Thanks

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Re: BT sport 2 HD picture breaking up

Hi paul243,

 

Thank you for reaching out to us in our community, I am sorry you had trouble watching the BT channels at the weekend.

 

This isn't something we have been made aware of , was this just on the BT channel?

 

How have things been going since, are you now able to watch your BT channels?

 

Kind regards

 

Paul.

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Re: BT sport 2 HD picture breaking up

All BT sport channels plus most other channels were unwatchable, impossible to watch football for instance with picture freezing.

Some improvement since but BT sport still affected to a lesser degree.

I've replaced cables and checked all connections.

Picture is perfect on all channels via aerial so tv is not at fault.

Thanks for reply.

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Re: BT sport 2 HD picture breaking up

Hi Paul.

 

I would like to invite you into a private chat, I will send you an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.