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Denboboy
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BT Ultimate sound loss on rcordings

The sound on BT Ultimate recordings keeps coming and going. This appears to be a problem that other folk have had going back. A simple Google check confirms this but there appears to be no remedies unless someone knows different. All the usual checks have been performed and other channels appear OK please help.

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John_GS
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Re: BT Ultimate sound loss on rcordings

Hi Denboboy

 

Thanks for posting and welcome to the community. My apologies for the sound issues and also the delayed reply.

 

There's nothing I'm aware of in relation to any faults with the channel in question. I have however checked the system today and noticed that on your V6, 5 out of 6 of your Tuners are out of spec. 

 

This will require a technician visit. I'll PM you now to arrange. Kind regards,

John_GS
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ozsat
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Re: BT Ultimate sound loss on rcordings

This 28 page thread of the same issue explains all. Intermittent sound on Btsport 4K 

There is an outstading fault (Ref: NKE00014386 ) awaiting a firmware rollout to V6's to fix it,

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