Menu
Reply
Richardr1
  • 76
  • 3
  • 11
Dialled in
245 Views
Message 1 of 17
Flag for a moderator

BT Ultimate Schedule

I seem to have lacked any schedule in the EPG for BT Ultimate (531) in recent days, including now, where there is football on. Is this the same for everyone?

Obviously without a schedule, nothing is recorded.

0 Kudos
Reply
roy247
  • 724
  • 65
  • 156
Rising star
253 Views
Message 2 of 17
Flag for a moderator

TV Guide missing live football on BT Ultimate

The TV guide needs updating for BT Ultimate, it's missing both Premier league games today, Champions league games Tuesday and Wednesday, Europa league Thursday and Premier league next Saturday and Sunday.

At the moment you can watch Crystal Palace V Man City on Ultimate.

 

0 Kudos
Reply
japitts
  • 10.28K
  • 1.44K
  • 2.06K
Very Insightful Person
Very Insightful Person
218 Views
Message 3 of 17
Flag for a moderator

Re: BT Ultimate Schedule

Yes, same for me!

There's no published schedule on BT Sport's website, to compare with - just individual programmes that are simulcast.

Maybe worth an email to the tivoguideerrors inbox, they have a couple of days or so turnaround.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
newapollo
  • 5.64K
  • 907
  • 1.32K
Hero
222 Views
Message 4 of 17
Flag for a moderator

Re: TV Guide missing live football on BT Ultimate

Hi roy247,

You can email  tivoguideerrors@virginmedia.co.uk  if the EPG is incorrect. They usually resolve the errors within a couple of days.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
roy247
  • 724
  • 65
  • 156
Rising star
213 Views
Message 5 of 17
Flag for a moderator

Re: TV Guide missing live football on BT Ultimate

Hi Dave,

A couple of days sounds a bit too quick for Virgin.

Roy

 

0 Kudos
Reply
Richardr1
  • 76
  • 3
  • 11
Dialled in
209 Views
Message 6 of 17
Flag for a moderator

Re: BT Ultimate Schedule

Thanks - have done so
0 Kudos
Reply
japitts
  • 10.28K
  • 1.44K
  • 2.06K
Very Insightful Person
Very Insightful Person
188 Views
Message 7 of 17
Flag for a moderator

Re: TV Guide missing live football on BT Ultimate


@roy247 wrote:

A couple of days sounds a bit too quick for Virgin.


In fairness Roy, the team that manage the EPG are excellent at resolving guide issues once they're aware of them.

I suspect many issues raised to them have an element of user error about them, but genuine errors are often fixed within a couple of days of them being reported.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
roy247
  • 724
  • 65
  • 156
Rising star
152 Views
Message 8 of 17
Flag for a moderator

Re: TV Guide missing live football on BT Ultimate

Email sent this morning, as it's weekend I won't start the clock to see how long it takes until tomorrow.

 

0 Kudos
Reply
ozsat
  • 4.42K
  • 312
  • 816
Community elder
146 Views
Message 9 of 17
Flag for a moderator

Re: BT Ultimate Schedule

The schedule had/has the live football listing on BTs own EPG and they are in Digiguide too.


@japitts wrote:

Yes, same for me!

There's no published schedule on BT Sport's website, to compare with - just individual programmes that are simulcast.

Maybe worth an email to the tivoguideerrors inbox, they have a couple of days or so turnaround.



@japitts wrote:

Yes, same for me!

There's no published schedule on BT Sport's website, to compare with - just individual programmes that are simulcast.

Maybe worth an email to the tivoguideerrors inbox, they have a couple of days or so turnaround.


 

==================================
VIVID 600 (690/44mb) in Area 31
0 Kudos
Reply
roy247
  • 724
  • 65
  • 156
Rising star
131 Views
Message 10 of 17
Flag for a moderator

Re: BT Ultimate Schedule


@ozsat wrote:

The schedule had/has the live football listing on BTs own EPG and they are in Digiguide too.

 

 Unfortunately you can't set the 360 to record from BTs EPG.

0 Kudos
Reply