Virgin Media Community

[jamesmc58]

Does anyone know solution to this problem, sound on BT sport Ultimate keeps coming and going impossible to watch live football and losing commentary all the time. When changed channel to BT HD only no problems with sound. Any answers welcome.

[ozsat]

I've got the German football on and have no problem at all.

Have you pressed pause at anytime so slightly delayed?  There is a fault with recordings on the channel and a slight delay is a recording.

[jamesmc58]

No I was watching the Arsenal live no pause had to change to normal HD which is working fine. You are right about recordings doing the same thing had to stop all recordings of live football on Ultimate as impossible to watch as commentary is doing off every couple of minutes.

[ozsat]

I watched some of the Arsenal game too but not with any audio issues.

[jamesmc58]

Could it be you are watching on Sky, I'm using Virgin so could be their issue to deal with not a BT issue?

[ozsat]

BT Ultimate is not on Sky.  I was watching on VM.

May be worth calling faults for a signal check.

[jamesmc58]

Yes that's what I'm going to do, but watching a great Man City performance live on Sky now, will call Virgin tomorrow. Thanks for the chat have a weekend.

[garthybarthy]

It has been happening for weeks the issue with stuttering sound on BT UHD, mine only happens when it's a recorded program and not live tv. Virgin don't care about it.

[Kelmon]

Yes, I get this problem as well. My wife does not like sport so I’m almost never able to watch it live, so it’s Series Link+ to record it on our V6 box in HD to watch later. The V6 box now favours recording from BT Sport Ultimate and I therefore am getting bursts of stuttering audio through any broadcast. Generally speaking, the video is fine, which seems odd as I’d expect video to be more sensitive to broadcast issues. 

The issue does seem to be restricted to playback of recorded shows. On the few occasions when I’ve been able to watch live, the sound is fine. 

[ozsat]

Intermittent sound on Btsport 4K