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Mani0208
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BT Sports not showing

I have upgraded my TV package today at 19:30 but BT sports is not working.

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Steve1701
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Message 2 of 13
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Re: BT Sports not showing

@Mani0208 ,

When I upgraded the channels came on pretty quickly, but you could always try to Refresh Channels link:

Press:

Home > Help & Settings > Help > TV Care > Missing Channels? > Refresh my Channel List.

It takes a few minutes to scan then check again.

Steve

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Mani0208
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Re: BT Sports not showing

I will give it a go mate
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Mani0208
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Re: BT Sports not showing

No joy still not working.

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japitts
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Message 5 of 13
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Re: BT Sports not showing

How did you make the package change, was it online or over the phone?

Telephone-changes should be immediate, online changes are manually keyed and can be a day or so.

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Mani0208
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Message 6 of 13
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Re: BT Sports not showing

Over the phone mate.
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Steve1701
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Message 7 of 13
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Re: BT Sports not showing

@Mani0208 

Remember, it can take up to 15 minutes to update your box and refresh the channel list.

Your replies were only a minute apart so I'd make sure you give it time to do the refresh 😊

Steve

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japitts
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Message 8 of 13
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Re: BT Sports not showing

Did you add BT Sport as a standalone premium add-on, or by moving to MaxIt TV and having them included?

If the latter, do you have any of the other Maxit-only channels, such as Sky Max HD?

How are BT Sport 1, 2 or 3 shown in your TV Guide?

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Mani0208
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Re: BT Sports not showing

OK
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Mani0208
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Message 10 of 13
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Re: BT Sports not showing

I moved to Mixit TV Sky Max sd shows up not Sky Max hd

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