Virgin Media Community

[Mani0208]

I have upgraded my TV package today at 19:30 but BT sports is not working.

[Steve1701]

@Mani0208 ,

When I upgraded the channels came on pretty quickly, but you could always try to Refresh Channels link:

Press:

Home > Help & Settings > Help > TV Care > Missing Channels? > Refresh my Channel List.

It takes a few minutes to scan then check again.

[Mani0208]

I will give it a go mate

[Mani0208]

No joy still not working.

[japitts]

How did you make the package change, was it online or over the phone?

Telephone-changes should be immediate, online changes are manually keyed and can be a day or so.

[Mani0208]

Over the phone mate.

[Steve1701]

@Mani0208 

Remember, it can take up to 15 minutes to update your box and refresh the channel list.

Your replies were only a minute apart so I'd make sure you give it time to do the refresh 😊

[japitts]

Did you add BT Sport as a standalone premium add-on, or by moving to MaxIt TV and having them included?

If the latter, do you have any of the other Maxit-only channels, such as Sky Max HD?

How are BT Sport 1, 2 or 3 shown in your TV Guide?

[Mani0208]

OK

[Mani0208]

I moved to Mixit TV Sky Max sd shows up not Sky Max hd