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Butts24
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BT Sport picture issue

I am experiencing picture quality issues when watching BT Sport 2 HD. The picture keeps breaking up & is frustrating to watch! I checked other channels and there were no issues. I have read on other posts that it may be a poor signal problem where an engineer is required to fix. Any help would be much appreciated. Thanks.

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japitts
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Re: BT Sport picture issue

Always reboot your box once to eliminate software gremlins, but...

BT Sport 2 HD shares a broadcast frequency with the following channels - if there is a signal issue, it should also affect these:

Sky Sports PL HD, ITVBe HD, Sky News HD, Nick HD, MTV HD, Sky Nature HD

Otherwise... your reading of other posts is likely correct, and you will need to report this fault to VM in order for them to progress a fault fix. Check the other channels to confirm your suspicions, then call C/S. Forum staff can take upto a week to respond on here at the moment.

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Butts24
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Re: BT Sport picture issue

Thank you for your reply. 

I do indeed have the same issues on all of the channels you have detailed. Hopefully virgin can resolve it for me? 

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japitts
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Re: BT Sport picture issue

Hopefully!

Call VM on 150 (from a landline) or 0345 4541111 (from any other phone) and follow the options for "I have a fault with my TV service". The automated system may try to be "helpful" and fix the fault remotely, thus forcing you to redial 10 or so minutes later.

If your issues are persisting, then you either need an engineer visit or replacement box. Something somewhere is causing poor signal, Virgin should be able to narrow it down, and suitably deal with it 🙂

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Lee_R
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Re: BT Sport picture issue

Hi Butts24, thanks for posting and welcome to our community.

I'm sorry to hear you're having issues with some of your HD channels.  I would like to take a closer look at this for you. To enable me to do so, I am going to send you a private message.

Please look out for the purple envelope in the top right of your screen.

Regards


Lee_R

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Lee_R
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Re: BT Sport picture issue

Hi Butts24

Just a quick post to ask if you're satisfied with the efforts and response of the forum team?  Remember if you need assistance in the future, our fantastic community members and forum team are always willing to lend a hand.

Regards


Lee_R

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Butts24
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Re: BT Sport picture issue

Hi

Thank you for your help. It’s much appreciated 

 

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