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HTT2324
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BT Sport Ultimate sound is distorted/broken

My BT Sport Ultimate channel is defective. I cannot watch it as the sound is all distorted, it sounds like it's going a million times faster than normal and at a high pitch. I need this sorting as the channel is unwatchable.

ozsat
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Message 2 of 16
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Re: BT Sport Ultimate sound is distorted/broken

Have you raised a fault - it is fine here so may be a signal issue at your house.

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VIVID 600 (690/44mb) in Area 31
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HTT2324
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Message 3 of 16
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Re: BT Sport Ultimate sound is distorted/broken

I notified them via Twitter and they advised me to create this post then let them know. So hopefully they've started looking into it, having said that they haven't taken any of my details...

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ozsat
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Message 4 of 16
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Re: BT Sport Ultimate sound is distorted/broken

I suspect whoever was replying thought it was a national fault - but all is good so you are best call faults.  The next programme on that channel is Saturday evening.

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HTT2324
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Re: BT Sport Ultimate sound is distorted/broken

Do I have to place a call to get this sorted? I'm working long shifts so don't have time to sit on hold for hours unfortunately 

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ozsat
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Message 6 of 16
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Re: BT Sport Ultimate sound is distorted/broken

You may get some help here on the forum - but I've had to call Virgin for 2-3 different things recently and about 5 minutes was the longest hold.

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John_GS
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Message 7 of 16
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Re: BT Sport Ultimate sound is distorted/broken

Hi HTT2324

 

Thanks for posting and welcome to the community. I am sorry for the service issues. I can see from running checks there is a DVB SNR issue which does need a technician visit. 

 

I'll PM you now to arrange.

 

Kind regards,

John_GS
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John_GS
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Message 8 of 16
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Re: BT Sport Ultimate sound is distorted/broken

Hi HTT2324

 

PM has been sent with details of the technician visit. Let us know how the visit goes 🙂

 

Kind regards,

John_GS
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Graham_A
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Message 9 of 16
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Helpful Answer

Re: BT Sport Ultimate sound is distorted/broken

The distorted sound issue on BT Sport Ultimate can usually be resolved by going to Help & Settings, settings, audio, Dolby digital and select Dolby digital to PCM

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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HTT2324
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Message 10 of 16
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Re: BT Sport Ultimate sound is distorted/broken

Graham you are a Saint my friend!!! It's sorted it out straight away. What a waste of time, and risk to health, a technician visit would've been. Stay safe mate, thanks again 

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