Hi, I’ve recently changed package to include BT Sports and everything is good apart from BT Sports Ultimate, the picture keeps breaking up and is unwatchable at times. I have a V6 box & LG OLED TV. Anyone else having issues?
Last throw of the dice then... on the off-chance this is something odd with 4K specifically, and assuming you're on Full-House/XL/Maxit, can you try the "Virgin Ultimate HD" channel - I can't recall the channel number off-hand, high-hundreds/low-2's from memory.
If nothing else, you'll likely end up calling VM faults to report this. There aren't any other channels on the same broadcast TX to check against.
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Hi, I checked the other Ultra HD channel on virgin as suggested for over 30 mins and it seems to be working fine, the issue is still there with BT Sport Ultra HD. I’m guessing a call to Virgin media is my next step