on 07-09-2022 14:25
I put on the Champions League on channel 531 last night and the sound was glitchy/popping.
I didn't have time to faff around seeing if it was just me so I have been trying things this morning and it is definitely just that channel. The Virgin UHD channel sound is fine and other UHD services I have are fine.
I have to have the V6 on Dolby Digital to PCM setting otherwise I get a miss match in sound and vison. When I turn that off the dolby sound is good but I get that delay I spoke of.
Anyone else got sound problems?
Answered! Go to Answer
on 14-10-2022 15:34
on 07-09-2022 19:34
Yes, I'm having the same problem with BT Sport Ultimate. The picture keeps stuttering. Only noticed it last night when I put the football on. Same again tonight for the Spurs match.
on 07-09-2022 20:02
Same here, stuttering sound and picture again tonight - unwatchable 😞
08-09-2022 06:21 - edited 08-09-2022 06:22
BT forums report the first 7 minutes of the match had some sound issues.
on 08-09-2022 08:46
It's still happening now even on the rolling ads
08-09-2022 08:56 - edited 08-09-2022 08:59
I've got those on now on a V6 and can not hear any dropouts - but there do seem to be quite a few reports.
on 08-09-2022 09:30
Got someone to watch the promo on 360 - and nothing odd seen (or heard) for nearly an hour now on either V6 or 360.
on 08-09-2022 19:35
I had this problem and was driving me mad. Only way I just managed to fix it was to go to V6 help & settings > settings > audio> and tick Dolby Digital not Dolby to PCM (which I did have ticked). All works fine now. May be irrelevant but that’s using V6 on a Samsung TV and Samsung soundbar. Hope this helps some people
on 08-09-2022 21:02
Yes the Dolby version seems to be ok but I have a delay in vision/sound if that is on with my tv or soundbar which I have never been able to sort so PCM for me it is
on 09-09-2022 09:55
I've had the same issues so when I saw the post above about changing the audio, I did that and it seemed fine until the actual match and then it was unwatchable for me - it all looked stuttery picture and strange motion and speeds.
I'm wondering if it's because I'm watching on a 1080 plasma screen? Up until the last few days it was fine watching this channel on my telly. I know I don't have 4K facilities but the picture quality always looked better on this channel. It is now not watchable for me sadly.