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BT Sport 2 HD - picture interference / breaking up

Recently upgraded from a Tivo to a V6 box and have never experienced this issue before...

Signal appears to be picking up recently visited channels (see attached video) - even occurs on recordings.

I have spoken to the customer service team and I was told I would be contacted by an engineer within 48hrs (this was Tuesday 19th) but so far haven't heard a thing.

Thanks

 

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Re: BT Sport 2 HD - picture interference / breaking up

Hi Phone back and hopefully you will get someone else who know what they are doing and insist on an engineer visit, it will possibly take a virgin person to respond on here a week, so a phone call is better.Regards Micky
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Re: BT Sport 2 HD - picture interference / breaking up

Hi, Micky

Better things to do with my time, but I guess I should give it a go, again.

Thanks

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Re: BT Sport 2 HD - picture interference / breaking up

Hi shoobzy,

 

Thanks for posting and welcome to the community. 🙂

 

Sorry for the TV issues, and also the non-callback. Not the usual level of service we aim to offer.

 

So I can assist you further, is it just the BT Sport 2HD channel that's doing the pixelation? 

 

Kind regards,

John_GS
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Re: BT Sport 2 HD - picture interference / breaking up

Hi,

Yes, just BT Sport 2HD. It doesn't occur on our second box (which is a Tivo).

Gone through all the usual checks over the phone but the problem persists. As a sports fan this is very frustrating, especially if you've set something to record and finally get round to watch it and find out the entire recording is just a garbled mess.

Steve

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Re: BT Sport 2 HD - picture interference / breaking up

Thanks for clarifying Steve, and apologies again. Being a sports fan, I totally get the frustration.

 

What was the resolution of the calls to us please? What have we tried? 

 

Kind regards,

John_GS
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Re: BT Sport 2 HD - picture interference / breaking up

Reset the box, checked connections and all the usual things... I spoke to one of your colleagues on Tuesday and was told an engineer would be in touch.

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Re: BT Sport 2 HD - picture interference / breaking up

Okay cheers Steve. 

 

What I'll do now, is pop you a PM to get further information, so I can assist.

 

Kind regards,

John_GS
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Re: BT Sport 2 HD - picture interference / breaking up

Hi there,

The issue appears to have come back - again on BT Sport 2 HD

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Re: BT Sport 2 HD - picture interference / breaking up

Morning shoobzy,

 

Sorry to hear that you're experiencing problems with the quality of picture on BT Sports 2 HD again.

Are you having this problem with every programme on this channel or just specific ones?

 

Thanks,

 

Dean C

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