Having this message come up on bbc one but not on any other channel (this channel is not authorised. Please contacted virgin media 150 from home phone or mobile) any ideas how to fix this?
Have you tried a reboot?
Thanks for your post and welcome to our community.
Really sorry you've been having some issues with BBC One and for the delay in getting back in touch, we have been busier than usual.
Did the advice above of a reboot help at all?
Are you still having this issue now?
Let us know and we can help further.