Virgin Media Community

[Jodie198130]

Hi 

why can I never watch my iPlayer on demand it always freezes buffers and then stops working altogether? 

[Tom_F · Accepted solution]

Hi Jodie198130, thanks for your post.

Sorry for the trouble you've had with iPlayer On Demand. 

Have you been able to check for related known issues on our service status page: virg.in/service? If you sign in from there you can also run tests on your equipment which may offer a solution.

If there's nothing communicated that could be causing the problem don't hesitate to let us know so we can take a further look.

Alternatively you can text our cable-care team on 07533051809 (Mon - Sat 8am - 8pm) or give us a call on 150/ 0345 454 1111.

Tom

[locutus]

I'm sorry to disagree with you Tom F. but you can't run tests because if you try you get the message below.

"Oops something's broken

We're sorry this isn't the page you wanted

This part of the site isn't working at the moment, but it'll be up and running again soon. Please come back and try again later.

Other parts of the site might work as normal, so try using the links below to help you find what you want."

And it has been like that for at least the last 12 months.