Virgin Media Community

[Chutch1945]

Channel  601 pixelated 3 days running

[japitts · Accepted solution]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so call VM and report it. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. They can do these while you're on the phone to them.

Do you have any problems with 4-Seven HD? (channel 203)?

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service"

[Chutch1945]

Fault only apparent on channel 601. VM uncontactable aside from automated line check, then dumped. Only ch 601 seems to be affected.