Virgin Media Community

[Chutch1945]

Channel  601 pixelated 3 days running

[japitts · Accepted solution]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so call VM and report it. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. They can do these while you're on the phone to them.

Do you have any problems with 4-Seven HD? (channel 203)?

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service"

[Chutch1945]

Fault only apparent on channel 601. VM uncontactable aside from automated line check, then dumped. Only ch 601 seems to be affected.

[Chutch1945]

Ch 601 been showing Error W02 for several months. Tried  all the fixes. What now.

[japitts]

@Chutch1945 

As per https://www.virginmedia.com/help/virgin-tv-error-codes/w02 - this is a loss of signal error.

Did you try the fix previously suggested when you reported a problem with this channel back in February? i.e. to call Virgin and report the fault? If you redialled immediately after the automated checks, you'd have been put into the faults queue - what happened then?

Have you done anything else about this fault in the intervening 3 months?

[ozsat]

This is usually a problem with you own installation so you'll need to call faults.

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@Chutch1945 wrote:

Ch 601 been showing Error W02 for several months. Tried  all the fixes. What now.

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[Ayisha_B]

Hi @Chutch1945,

Welcome to our Community Forums and thanks for posting. 

Sorry to hear you are getting this error and the self care fixes have not resolved this for you.

I have booked the first available technician appointment for you. Please log into your online account for confirmation. If this is not suitable, you can re-schedule for a time that suits. 

I hope this helps and do let us know how the visit goes 🙂