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BBC, C5 and ITV programme info not displaying in guide on V6 box

no program info available for any BBC1,2 and 4 and ITV1,2 on V6 box

For past few weeks one of our V6 boxes has stopped displaying program guide info for BBC1, 2 and 4 and Channel 5 and ITV1 and 2

All that appears is : To be announced. 

All other cable channels are displaying content.

Box has been rebooted; network checked etc.  The other V6 box works fine and is connected to same network.

Any ideas?

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Re: BBC, C5 and ITV programme info not displaying in guide on V6 box

How is the problematic V6 connected to the Hub? if not on a direct ethernet (Cat5e/6) cable try it on one and see if it that sorts it.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: BBC, C5 and ITV programme info not displaying in guide on V6 box

It is normal for BBC, ITV and Channel 5 to only have listings to Friday next week - and then TBA after that.

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Re: BBC, C5 and ITV programme info not displaying in guide on V6 box

It was showing NO current  (or future) programme info at all for those channels .  Then last night without intervention the programme info all started to appear on that box.

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Re: BBC, C5 and ITV programme info not displaying in guide on V6 box

Wifi.  But a second box connected to same Wifi worked perfectlt so was box related.  However last night the current and future programme info started to appear without our intervention.....

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Re: BBC, C5 and ITV programme info not displaying in guide on V6 box

Because the 2 V6's are (presumably) in different locations, they will not be receiving the same strength wifi signal and subject to different levels of interference. Its most likely that one dropped out for a while and the other didnt - then as interference went down - it reconnected.
If you can - connect them to the Hub by Cat6 ethernet cables to avoid wifi issues.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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