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chrispayze
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Audio dropouts on BT Sport Ultimate

Hi, 

I'm having issues with my V6 box when watching BT Sport Ultimate (ie 4K with Dolby Digital Plus audio). It doesn't happen with any other channel, or any other source. I've tried all the usual things, changing settings, playing audio via TV and via my AV Receiver, restarting, changing settings etc etc.

 

Has anyone else had this issue and managed to solve it? 

I'd be happy if I could delete the channel and just record from the HD channel instead! But you can't exclude channels from a series link (only reduce it to one single channel, which I don't want to do, and select between SD or HD, not HD and 4K).

 

Thanks

Chris

 

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chrispayze
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Re: Audio dropouts on BT Sport Ultimate

Also, it doesn't seem to happen much when watching live, only when playing recorded programmes. 

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Cueball99
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Re: Audio dropouts on BT Sport Ultimate

Search the forum, there are many posts about it.

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chrispayze
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Re: Audio dropouts on BT Sport Ultimate

I couldn't find any with a solution though. Do you know of one? 

Thanks 

Chris 

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ozsat
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Message 5 of 10
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Re: Audio dropouts on BT Sport Ultimate

The solution is to wait for the next firmware upgrade - nothing you can do except not to use UHD recordings at present.

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chrispayze
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Re: Audio dropouts on BT Sport Ultimate

Ah ok, thanks. Is there any way of preventing it recording 4K channels, other than choosing one specific channel? 

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ozsat
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Re: Audio dropouts on BT Sport Ultimate

not for series which are on more than one other channel.

If you do not do a lot of recording you can set to 'ALL' episodes rather than 'New'.

If will then record both versions.

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Ceddy10
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Message 8 of 10
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Re: Audio dropouts on BT Sport Ultimate

I have the same issue and I only get the sports package for Rugby.

If we all requested that Virgin Give a credit to people who are suffering from this issue I am sure they would sort this out. Looking on line this has been going on for nearly 2 years and is unacceptable customer care.

 

poor show Virgin

ozsat
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Message 9 of 10
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Re: Audio dropouts on BT Sport Ultimate

Have you looked at Intermittent sound on Btsport 4K ?

A fix is rolling out now

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chrispayze
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Re: Audio dropouts on BT Sport Ultimate

Ah brilliant, at last! Let's hope it comes through soon (if it hasn't already - I'm camping this weekend). 

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