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russdavies
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Audio break-up

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The audio content of programs recorded on the BT Sport Ultimate channel breaks up. I only record rugby union but it’s really annoying when listening to the commentary. There’s not a problem with watching it live, only on the recordings. It’s the same on every recording. There’s nothing wrong with the video content which must stream at a higher rate than the audio track. Is this a general problem with the TiVo boxes or is it just a fault with my box?

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David_Bn
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Re: Audio break-up

Hi russdavies,

 

Thanks for your post and I'm terribly sorry to see you've been having issues with the audio on the BT Sport Ultimate channel.

 

This is a known issue and we're doing everything we can to have this resolved as soon as we possibly can.

 

We apologise for the inconvenience this may have caused you

 

Kindest regards,

 

David_Bn

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