4 weeks ago
I recently changed my package to remove our Virgin TV.
I got a text saying I was to return the v6 box, and that Virgin would be sending out a prepaid box in order for me to sent it back through Collect+
I haven't actually received the prepaid box yet, and I got a text saying in just over a weeks time I would be charged for the box?
Could I have another pre-paid postage box sent out to me please, and have the box charge put on hold since I do intend to return it?...
You can request another returns kit via this link request-returns-pack
2 weeks ago
Hi Rebeka, thanks for the message. I am sorry to hear that you have not received the packaging. Were you able to order the packaging via the link which newapollo sent? Please let us know how it went and we will aim to assist where we can. ^Chris