You don't say which Oomph package you are on, but if you are out of contract, or coming to the end of a contract you should maybe also look at negotiating a new contract to save money on your own terms.
Unfortunately you need to contact VM directly as the Forum Team don't have access to enable them to change your package.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, options 1,1,4 and 4 Retentions (thinking of leaving us) The best time to call is between 8am and 10am to avoid call queues, or late afternoon around tea time
Retentions (thinking of leaving us) are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents.
Hopefully you can then negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract
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