Menu
Reply
6al4vss
  • 2
  • 0
  • 0
Joining in
284 Views
Message 1 of 4
Flag for a moderator

Arrange service engineer

It seems impossible to contact VM to arrange a visit to fix my land line - not working for 3 months 

and 2 x TVs are not working c130 

tried to ring the 0345 number for hours Still no answer and having to use my personal mobile so costing a fortune ! 

what is going on VM 

I feel like cancelling my account and you can collect the equipment 

0 Kudos
Reply
japitts
  • 8.68K
  • 1.22K
  • 1.69K
Very Insightful Person
Very Insightful Person
271 Views
Message 2 of 4
Flag for a moderator

Re: Arrange service engineer

Forum team work through posts on here, but it can take a few days for them to respond. As frustrating as I'm sure it is, calling in is likely to be the quickest way of reporting your fault.

Virgin's 0345 number is a standard landline-rate number, so will be included in your mobile call allowance if you have one.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
David_Bn
  • 4.39K
  • 203
  • 352
Forum Team
Forum Team
172 Views
Message 3 of 4
Flag for a moderator

Re: Arrange service engineer

Good Morning 6al4vss,

 

Thanks for your post on our Community Forums and a very warm welcome to you

 

I'm sorry to see that you've been having issues with your services, can you please give us an update on these issues? Are you still experiencing no dial tone on the phone?

 

It does appear that you only have two upstream channels on the broadband connection, so this will need an engineer visit to have this resolved. Check out the purple envelope in the top right hand corner for a PM from me.

 

Kindest regards,

 

David_Bn

0 Kudos
Reply
6al4vss
  • 2
  • 0
  • 0
Joining in
168 Views
Message 4 of 4
Flag for a moderator

Re: Arrange service engineer

All sorted out now thank you no visit required 

engineer attended on Friday 

0 Kudos
Reply