Virgin Media Community

[6al4vss]

It seems impossible to contact VM to arrange a visit to fix my land line - not working for 3 months 

and 2 x TVs are not working c130 

tried to ring the 0345 number for hours Still no answer and having to use my personal mobile so costing a fortune ! 

what is going on VM 

I feel like cancelling my account and you can collect the equipment 

[japitts]

Forum team work through posts on here, but it can take a few days for them to respond. As frustrating as I'm sure it is, calling in is likely to be the quickest way of reporting your fault.

Virgin's 0345 number is a standard landline-rate number, so will be included in your mobile call allowance if you have one.

[David_Bn]

Good Morning 6al4vss,

Thanks for your post on our Community Forums and a very warm welcome to you

I'm sorry to see that you've been having issues with your services, can you please give us an update on these issues? Are you still experiencing no dial tone on the phone?

It does appear that you only have two upstream channels on the broadband connection, so this will need an engineer visit to have this resolved. Check out the purple envelope in the top right hand corner for a PM from me.

Kindest regards,

David_Bn

[6al4vss]

All sorted out now thank you no visit required 

engineer attended on Friday