Thanks for your post on our Community Forums and a very warm welcome to you
I'm sorry to see that you've been having issues with your services, can you please give us an update on these issues? Are you still experiencing no dial tone on the phone?
It does appear that you only have two upstream channels on the broadband connection, so this will need an engineer visit to have this resolved. Check out the purple envelope in the top right hand corner for a PM from me.