Hi Loosecanons,
Thanks for using the forums to get this issue with your TV services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I am glad to hear the problem with your Apps has rectified itself now, but as with most technology - when one thing gets fixed, something else becomes broken! Lol
I've already taken the time to look into your services and can see Japitts was correct, your set top box's specs are in need of an engineer as they are out of balance.
I've booked an engineer for you now for the earliest time slot, you can see it on your Online Account and even change it if it's not suitable 🙂
Please let us know how the visit goes!
Thanks,
Megan_L