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Apps not working

Hi,

I've read various topics with the same issue but yet to find a solution. 

Tv and Netflix work fine but as soon as I use either the BBC app or YouTube app, I get sound but no picture.

If i pause it, I get the description of what I'm watching on tv, but no picture underneath this. 

I've tried resetting and all my cables are fine. 

I have a Samsung UE49m5520ak tv, and run everything through a Samsung sound bar.

However, when I plug the v6 box straight into the tv and don't go through the sound bar and splitter it works. 

Any idea how to get the picture using the sound bar and splitter please?

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Re: Apps not working

Hi Ian.

 

Thank you for reaching out to us, I am sorry to hear you haven't been able to find a resolution for this.

 

This isn't something I have encountered, we do have a 3rd party support call gadget rescue, this is a no fix no fee service, if the fault turns out to be an equipment issue our end then we would foot the bill.

 

You can find out more about gadget rescue here . You could also speak to Samsung to see if they have any ideas.

 

Kind regards

 

Paul. 

 

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