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Prso9
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Apps not Working

I have tried to get onto the bbciplayer,  amazon prime video and YouTube and neither of these apps are working, I get a spinning wheel then it kicks me back to the menu

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japitts
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Re: Apps not Working

Can you watch OnDemand programmes ok? That helps prove the internet connection

Have you tried rebooting your box via Home > Help & Settings > Clear or restart

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hayley_S
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Re: Apps not Working

Hello @Prso9,

 

Welcome back to the community page, thank you for posting on here.

 

I am sorry about the issues you are having with your apps.

 

I can see you have been given advice on how you may be able to fix this, have you tried this? 

 

Look forward to your response.

Hayley
Forum Team



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Prso9
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Re: Apps not Working

Thanks, I have now done the clear option and it has fixed the issue

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Hayley_S
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Re: Apps not Working

Thank you for confirming this @Prso9.

 

I hope you do not have any more issues with this.

 

If you do please let me know.

 

Have a lovely weekend 🙂

Hayley
Forum Team



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