I get all the menus but when I play a program I get a spinning thing on the screen then it goes black.
Sounds like it may be a WI-FI signal, if you have ethernet on tv, might be worth invest in a cat 6 cable to connect your tv to your hub. Or have you tried the app that virgin has to check and boost the signal.
me to also
just been happening for the last two weeks
same thing round and round it goes
works fine on my fire stick
virgin at its best ........................ doh !
I have my router direct into the box i use a ethernet cable
this has only happened in the last two weeks
and it was working fine before that.
so yet another problem virgin will not own up to it seems
i will just stick to my fire stick, it works well and is used via wi fi ....... no problems there .
thanks tho cheers .