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Another Amazon Prime not working

I get all the menus but when I play a program I get a spinning thing on the screen then it goes black.

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Re: Another Amazon Prime not working

Sounds like it may be a WI-FI signal, if you have ethernet on tv, might be worth invest in a cat 6 cable to connect your tv to your hub. Or have you tried the app that virgin has to check and boost the signal.

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Re: Another Amazon Prime not working

me to also

just been happening for the last two weeks

same thing round and round it goes

works fine on my fire stick

virgin at its best  ........................ doh !

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Re: Another Amazon Prime not working

Hi this is a problem with the internet connection as has been stated on here by mbwakelam, you need to connect your hub to the V6 with an Ethernet cable.Regards Micky
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Re: Another Amazon Prime not working

hi mickey

I have my router direct into the box i use a ethernet cable

this has only happened in the last two weeks

and it was working fine before that.

so yet another problem virgin will not own up to it seems

i will just stick to my fire stick, it works well and is used via wi fi ....... no problems there .

thanks tho cheers .

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